Return policy
customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect
- The product is unused and in its original packaging
- The item is in resellable condition
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products caused by customers
- Personal care or hygiene items
- Clearance or final sale products
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Exchange Policy
We only replace items if they are defective, damaged, or incorrectly delivered.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.
Order Cancellation
Orders can only be canceled within 12 hours of placing the order. After processing or shipping, cancellation requests may not be accepted.
Contact Us
For return or refund requests, please contact us through Trenzo Hub Arabia with your order number and issue details.