At TrenzoHub, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The product is damaged, defective, or incorrect.
• The item is unused and in its original packaging.
• All tags, accessories, and documentation are included.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged products caused by customer misuse.
• Products without original packaging.
• Clearance, sale, or promotional items (unless damaged or defective).
• Personal care and hygiene products once opened.

Refund Process

1. Contact our customer support team within 7 days of delivery.
2. Provide your order number and photos of the product (if applicable).
3. Once approved, return the item according to our instructions.
4. After inspection, your refund will be processed.